F.A.Q. - Popular Questions

How much does shipping cost?

Expedited Parcel Canada (Regular Shipping 3-5 days):

• Under $75 = $7 flat rate

• $75+ = free shipping

Please note: Shipping promotion can be different than above and will be found on the sales details page here.

Expedited Parcel U.S.A (Regular Shipping 3-5 days):

• $20 flat rate on all orders

Shipping time is not guaranteed at peak periods.

Please note: if your order is being shipped outside of Canada, the recipient of the order will be responsible for any import duties, taxes or custom fees which may apply through the recipient's country. The shipping carrier will collect these additional charges from the recipient at the time of delivery.

Returns & Exchanges

How do I return an item?

Return merchandise purchased online by mail:

You will find an empty return package with an attached return label inside your order. You must include the invoice in the return package; otherwise we will not be able to identify you. A return fee of $5 will be deducted from your refund. Initial shipping and handling costs are non refundable.

If you live in Canada, you can drop off your return packages with Canada Post. Drop off locations include:

1. Any Canada Post Office

2. Any Canada Post Collection Box

Returns & Exchanges

How long do I have to return an item?

Thank you for shopping online at Joshua Perets. We take great pride in the quality of our apparel that portrays both comfort and style. We want you to be completely pleased with any of your online purchases. If you're not satisfied with an item, simply return it in its original state within 7 days of receipt.

Return & Exchanges

What do I do if the item I purchased is defective?

At Joshua Perets we take great pride in the quality of our apparel. If your item is defective please forward a picture of the defective item to web@joshuaperets.com along with your name and order # and one of our customer service representatives will contact you with further instructions.

Returns & Exchanges

What is the Exchange Policy on regular orders purchased online?

At this time, exchanges by mail are not possible due to our limited inventory.

Popular F.A.Q.

How can I change the language of the website?

You can easily transition between the French and/or English language at any given point as follows:

On desktop/tablet:

• Scroll to the top of the website and click the language button located at the top left of your screen; or

• Scroll to the bottom of the website and click the language link in the lower left portion of the footer.

On mobils/small tablet:

• Scroll to the top of the website and click the language button located at the top center of your screen; or

• Scroll to the bottom of the website and click the "Joshua Perets" drop down and select the click on the language link.

Popular F.A.Q.

How can I change the language of the promotional emails I receive from Joshua Perets?

You can easily change the language of the emails you receive from us by scrolling to the bottom of the email and selecting the "update my language preferences" link. This will redirect you to a website where you can select your language preference. Please allow 3-5 business days for changes to take effect.

If this does not work, please contact us at web@joshuaperets.com and we will ensure to update your preferences!

Popular F.A.Q.

How do discounts and promotions work?

Any price reduction will be shown directly on the catalog and product page. If there are any global promotions (e.g. 2 T-shirts for $24), they will be shown and calculated in the shopping cart and at your checkout process.

Popular F.A.Q.

What currency is your store in and how will I be charged?

Joshua Perets is a Montreal based company. The currency of our website is in Canadian Dollars.

Popular F.A.Q.

What form of payments do you accept?

Our website accepts Visa, Mastercard and Paypal.

Popular F.A.Q.

How do I contact you and what are your business hours?

Our customer representatives are ready to help you with any questions or concerns that you may have. You can reach us via email or the contact us form on our website.

Email: web@joshuaperets.com

Contact us form: Contact us

Our customer service hours are Monday to Friday from 9:00 am to 4:00 pm EST.

Popular F.A.Q.

How can I become a Joshua Perets model

Interested in becoming one of our models? If so please email us at web@joshuaperets.com.